Frequently Asked Questions

Everything you need to know about shopping with Flames The Brand.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to ensure you find the perfect fit for our contemporary silhouettes.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website so you can monitor your package's journey in real-time.

What is your return and exchange process?

We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Simply visit our Returns Portal to start the process.

What payment methods do you accept?

Flames The Brand accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your garments ethically produced?

Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible to reduce our environmental footprint.